Frequently Asked Questions
Everything you need to know about your ERDEM experience.
What is your global shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, with express options typically arriving within 2-5 business days. All shipments are fully insured and trackable.
How do I process a return or exchange?
You may return unworn items with original tags attached within 14 days of receipt. Please use our online portal to generate a prepaid return label and follow the instructions provided.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we process orders quickly. You can request a cancellation within one hour of placement by contacting our concierge team; however, once an order has reached the shipping stage, it cannot be modified.
Are duties and taxes included in the checkout price?
For most international destinations, we ship on a DDP (Delivery Duty Paid) basis, meaning all relevant import taxes and duties are included in the final price at checkout.
How can I ensure the correct fit for ERDEM garments?
Detailed size guides and specific garment measurements are available on each product page. Our collections generally follow UK sizing; if you are between sizes, we recommend contacting our stylists for personalized advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.